1. What products do you offer?

We specialize in high-quality sport gloves and sportswear sets designed for training, fitness, outdoor sports, and everyday athletic activities. Our products focus on comfort, flexibility, breathability, and durability to support both beginners and professional athletes. The catalog includes multiple sizes, color options, and performance-based materials suitable for different sports environments.

2. Are the products suitable for all sports?

Our sport gloves and sportswear sets are designed for a wide range of activities including fitness training, gym workouts, cycling, running, yoga, boxing warm-ups, and outdoor sports. Although they are highly versatile, customers should always choose based on their personal needs, preferred sport intensity, and comfort level.

3. How do I choose the right size?

Each product includes detailed size information in the description section. We recommend measuring your palm width for gloves and referring to your usual athletic clothing size for sportswear sets. If you are between two sizes, selecting the larger size usually provides better comfort. Contact customer support if you require additional guidance.

4. What materials are used in the products?

Our products use carefully selected athletic materials such as breathable fabric, elastic fibers, moisture-wicking textiles, and reinforced stitching. Sport gloves typically include anti-slip padding to ensure grip stability. Sportswear sets often feature quick-dry technology to help maintain comfort during intense training.

5. Are the products safe for sensitive skin?

Our materials are chosen to be comfortable and skin-friendly. However, sensitivity varies from person to person. If you have extremely sensitive skin or known fabric allergies, it is recommended to perform a short trial wear upon receiving the item. Discontinue use if irritation occurs.

6. How should I care for and clean the products?

To extend the lifespan of your items, wash them gently using cold or lukewarm water. Avoid bleach, high-temperature washing, or harsh detergents. Air drying is recommended to prevent fabric damage. Do not tumble dry gloves or sportswear sets. Store items in a cool and dry place after use.

7. What payment methods are accepted?

We accept major international payment methods including credit cards, debit cards, and other secure electronic payment options supported by our checkout system. All payments are processed through secure encrypted channels to protect your financial information.

8. Will I receive an order confirmation?

Yes. After completing your purchase, an order confirmation email will be sent to the email address you provided. It will contain your order details, product list, and tracking information once available.

9. How long does shipping take?

Processing time generally ranges from one to two business days. After processing, delivery time varies depending on the destination country and local postal services. Most international orders are delivered within seven to fifteen business days. Delays may occur during holidays or peak seasons.

10. Do you ship internationally?

Yes. We offer worldwide shipping. Please ensure your shipping information is complete and accurate, including house number, postal code, and full address, to avoid delivery issues.

11. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You may use this number to follow the progress of your delivery through the carrier’s tracking page. Tracking updates may take time to appear depending on the logistics provider.

12. What should I do if my package is delayed?

Delivery times can vary due to customs, local postal conditions, or seasonal congestion. If your package is significantly delayed, please contact our support team with your order number. We will assist in checking the status and providing appropriate solutions.

13. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and clear photos of the product. We will review the case and provide replacement or refund options depending on the situation.

14. Do you offer returns or exchanges?

Yes. We accept returns and exchanges under reasonable conditions. Items must be unused, unwashed, and in their original packaging. Customers are responsible for the return shipping unless the return is due to an error on our part such as a wrong or defective product. Please contact customer support for authorization before sending any item back.

15. What is the refund process?

Once the returned item arrives at our facility and is inspected, your refund will be processed to the original payment method. Processing times may vary depending on banking institutions. You will receive a confirmation email once your refund has been issued.

16. Can I change or cancel my order?

Order changes or cancellations can be requested within a short time after purchase because processing begins quickly. Contact customer support as soon as possible if you need to update your address, change product details, or cancel the order. Changes are not guaranteed once the order has shipped.

17. What if I entered the wrong address?

If the shipping address is incorrect, please contact us immediately. We can correct the address before shipment. However, once the order has been shipped, address changes are no longer possible. Orders lost due to incorrect addresses provided by the customer are not eligible for free replacement or refund.

18. Are there customs duties or import taxes?

Customs policies vary by country. In some regions, import taxes or customs duties may apply. These fees are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.

19. Do the products come with a warranty?

We provide a service guarantee to ensure that products arrive in good condition. For any factory defects within a reasonable period, please contact us so we can review and provide assistance. Damage caused by misuse, improper handling, or normal wear and tear is not covered.

20. How can I contact customer support?

If you have any questions regarding your order, product information, shipping, or after-sales service, please contact our support team through the customer service email provided on our website. We aim to reply as quickly as possible and offer complete assistance.

21. Is my personal information secure?

We prioritize data protection. All personal and payment information submitted on our website is processed through secure encrypted channels. We do not share customer data with third parties except when required for order processing or legal obligations.

22. Why was my order canceled automatically?

Orders may be automatically cancelled for reasons such as failed payment, incomplete address, or suspected unauthorized transactions. If this happens, you may place a new order with corrected details or contact support for clarification.

23. What should I do if I did not receive an order confirmation email?

Check your spam or junk mail folder first. If you still cannot find the confirmation email, contact our support team with your name and the email address used during checkout. We will resend the confirmation manually.

24. Do the colors of products match the photos?

Product colors shown on the website are based on studio lighting. Slight variations may occur due to monitor settings, lighting conditions, and device screens. These differences are normal and do not affect the quality or functionality of the item.

25. Can I use the products in cold weather or hot weather?

Our sport gloves and sportswear sets are designed to be adaptable to various temperature conditions. Gloves enhance grip and hand protection while sportswear sets provide breathability. In extremely cold or hot environments, additional layers or protective gear may be necessary depending on your activity.